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KMID : 0613620200400040543
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Health Social Welfare Review
2020 Volume.40 No. 4 p.543 ~ p.583
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The Effects of Mental Violence on Turnover Intention in Social Workers: Focused on the Mediating Effects of Job Stress and Burnout
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Cho Sang-Mi
Chung Hee-Soo
Han Yae-Sun
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Abstract
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Social workers’ experiences of violence have negative impacts on individuals and organizations. Existing studies on violence have mainly focused on the negative effects of various types of violence on individual emotions. This study examined the effects of mental violence, which occurs most frequently on a daily basis, on turnover intention. In this study, two major research questions were investigated: First, how does mental violence by clients or within the workplace influence turnover intention of social workers? Second, do burnout and job stress mediate the influence of mental violence on turnover intention of social workers? The following results were obtained from analyzing the response data of 1,051 social workers in Seoul, adopting a structural equation model using the Mplus program. First, mental violence by clients or in the workplace had no direct influence on turnover intention of social workers. Second, mental violence by clients influenced turnover intention of social workers fully mediated by job stress, and mental violence in workplace influenced turnover intention of social workers fully mediated by job stress and burnout. This study discussed the implications for organizational management to prevent mental violence against social workers and lower their turnover intentions.
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KEYWORD
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Turnover Intention, Job Stress, Burnout, Mental Violence
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